Frequently Asked Questions
Everything you need to know about our laser engraving technology and services.
What is the typical shipping timeframe for xTool machines?
Most in-stock orders are processed within 1-3 business days. Delivery typically takes 3-7 business days depending on your location and the specific carrier used for heavy equipment.
Do xTool products come with a warranty?
Yes, we offer a 12-month limited warranty on our laser machines and major components. This covers manufacturing defects and hardware failures under normal use conditions.
What is your return policy for laser engravers?
We offer a 30-day return policy for unused and unassembled products in their original packaging. Please note that a restocking fee may apply to opened electronic equipment.
Which software is compatible with xTool machines?
Our machines are fully compatible with our proprietary xTool Creative Space (XCS) software, and most models also support industry-standard software like LightBurn.
Do you offer technical support for beginners?
Absolutely. Every purchase includes access to our comprehensive online support center, video tutorials, and a dedicated customer service team to help you calibrate and start your first project.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through partners like Affirm to help make your professional equipment more affordable.